How does it work?
Terms and Conditions for P&O Cruises Price Promise
Price Promise applies on all fare types on holidays booked directly with P&O Cruises. You must provide evidence from a UK Travel Agent (with a valid ABTA Number) of a cheaper price within 24 hours of booking with us. You must be able to show that the fare quoted matches to the cruise you have booked with us and that the price has been quoted within 24 hours of that booking being made. The quote from the travel agent must include: 1.Same Ship & Sailing date/Cruise Number; 2. Same Cabin Type & Cabin Grade; 3. Same Fare Type; and 4. Time & Date of Screenshot or Quote. In the case of holidays inclusive of flights booked directly with POC/Cunard, the flight must be like for like including same departure airport, airline, cabin class & flight/route numbers. Price Promise only applies to holidays booked directly with POC/Cunard and does not apply to bookings made via travel agents or where POC/Cunard is not the tour operator selling the holiday or to holidays where an additional element, such as a land tour or hotel stay, has been added. You will be eligible for our Price Promise on our flight inclusive product only where POC/Cunard are acting as the Tour Operator. The evidence described above must be printed (not handwritten) and provided to email address email@example.com on same day of booking or within a maximum 24 hours post booking. Quotes submitted by post will not be accepted. If the evidence submitted is accepted and approved for Price Promise, the difference will be used to reduce the balance payable for your holiday and will not affect the deposit that has been paid. If you’ve already paid the balance of your holiday, the difference will, at your option, either be refunded to your payment card or allocated as a credit to your on board account. If you opt for a refund to your card, please note this can take up to 10 working days. All other terms and conditions in relation to your booking are unaffected and in particular, but without limitation, if you subsequently decide to cancel your cruise normal cancellation charges will apply. Price promise cannot be applied to bookings made through the following channels; Tesco voucher redemption; “affiliate” discounts (NHS, BlueLight); bookings made on board which attract “on board booking benefits” (including, but not limited to low deposit and / or additional on board credit); Bookings made using a discount provided as part of any “Thank you for sailing” promotion. The price provided must be in GBP (£'s). We reserve the right to withdraw this offer at any time. Once a Price Promise has been accepted, you cannot apply for a further reduction.
Frequently Asked Questions
We require you to send in the cheaper quote within 24 hours of making your booking.
Your quote must include:
- Ship and departure date/cruise number
- Fare type
- Cabin grade
- Date of quote
- Number of guests
If your holiday includes flights, your quote must include the departure airport. Note that you are eligible for Price Promise on our flight inclusive product only, where P&O Cruises are acting as the Tour Operator. If your booked flights are premium cabin flights, your quote must also include this (airline cabin grade).
If the match request is for premium air, the quote must stipulate this.
Unfortunately we are unable to accept quotes sent in the post. We require all quotes to be emailed in as we must receive them no later than 24 hours after your booking is made.
We will need to have received your quote within 24 hours of making your booking with us.
We are unable to accept hand written quotes as these cannot be validated.
If this happens then your booking will cease to be eligible for Price Promise.
Only as set out in our Booking Conditions. You will have up until 24 hours after you have booked to send in your cheaper quote and apply for Price Promise. Our Booking Conditions, including in relation to cancellation and deposit payments, will still apply once you have booked.
If it has been accepted, you will receive a new booking confirmation with the adjusted price for your holiday within 48 hours of sending your information to us. Should we require further information, a member of our team will be in touch within 48 hours of receiving your evidence.
If your holiday includes flights, we require the airport you are flying from shown on the quote.
We cannot offer Price Promise on holidays which include hotel/land packages as we do not provide these ourselves, making the required like for like comparison impossible.
The price difference will be used to reduce the balance payable for your holiday and will not affect the deposit which has been paid. If you’ve already paid the balance of your holiday, note that you will have the option for a refund of the difference or for it to be allocated as a credit to your on board account.
Refunds can take up to 10 working days to credit your account, depending on your card provider.
Yes, but your booking will be subject to our normal terms and conditions.